Refund & Replacement Policy
Updated 9 October 2026
Replacement fee is zero for eligible account/infrastructure faults within the agreed warranty scope. Prohibited activity is excluded. Remaining funds require reconciliation; balance transfer depends on actual capability and Meta rules, not an unconditional promise.
Available unspent balance is verified and the amount, recipient and method agreed in writing. Meta-held funds require resolution first. Service fees incurred on used spend are not refunded. Invoice/tax treatment follows the actual contracting entity and jurisdiction; no blanket VAT exemption is claimed.
Refund requests identify the agreed transaction and safe account reference. Method and recipient are confirmed in writing; no fixed completion deadline where network/Meta holds apply. Verification refunds depend on work completed and written scope; a Meta rejection alone is not a refund guarantee.